40 hours per week, 5 out of 7 days including weekends
As Customer Service Manager you will act as the main point of contact for customer issues and proactively take responsibility for remedial solutions management of the customer service team. You will have overarching responsibility for full vehicle hand over process, including all paper work, finance sign ups and vehicle demonstration. Offering a consultative and approachable service ensuring the customer feels at ease, being mindful of Net Promoter Score (NPS) at all times. To ensure staffing levels match capacity requirements and that the staffing resources are fully utilized.
We currently have an exciting opportunity for a Administration Assistant to join our team based at our state of the art showroom, complete with an all-weather canopy, is situated on Lea Valley Road in Chingford, and less than a 10 minute drive from the M25.
Reporting to the Administration Manager, this role involves data entry and other general administration tasks, therefore you will need to posses good IT skills, a high level of communication both written and verbal and have experience of working accurately whilst under pressure.
If you have a keen eye for detail and enjoy following a process through to completion and have a love of all things motor vehicle related, Motorpoint might have the idea job for you!