Our Company

Established in 1998, Motorpoint is the UK’s leading car supermarket, delivering happiness to UK customers who had historically paid more for their new and nearly new cars than almost anywhere else in Europe. 

From the outset, Motorpoint has been redressing that balance, creating a simple and straightforward transparent pricing policy. Our buying power enables us to bulk purchase a wide selection of cars from suppliers across the UK and Europe at competitive prices – meaning we pass those savings directly onto our customers.

Motorpoint was founded by Managing Director, David Shelton (as well as former Managing Director, Gary Warren), who has a wealth of car buying skill and expertise, growing the business significantly since its inception. In 2010, Motorpoint’s annual turnover was £315m and the company now employs over 300 colleagues.

The company has sold over 400,000 cars since it began and now sells a car every four minutes. Motorpoint’s unique approach to selling cars has saved its customers over £90 million on prices charged by franchised dealers. This equates to a saving of around £5,000 on every car sold – quite a significant amount for families to save.

Motorpoint is the only car supermarket to have sold a car to every postcode in the UK – quite an achievement considering it currently has six UK sites in Derby (where its Head Office is based), Burnley, Glasgow, Newport, Peterborough and now Chingford.

For more information please see www.motorpoint.co.uk.

You can also follow Motorpoint on Twitter @motorpoint and on Facebook.

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Motorpoint Arenas

In August 2010, Motorpoint acquired the naming rights to the arena in Sheffield in a five year deal and then in 2011, with the arena in Cardiff. Both venues are branded as Motorpoint Arena and Motorpoint’s logo appears on all concert tickets, concert advertising, show leaflets, posters and venue websites. 

Motorpoint Arena in Sheffield has a capacity of 13,000 and opened in 1991. The Arena is operated by Sheffield International Venues (SIV) and managed by Live Nation, the largest live music company in the world.

Cardiff’s Motorpoint Arena is a 7,500 capacity venue and opened in 1993. It is also managed by Live Nation. 

The naming rights to these two superior venues provide Motorpoint with a considerable branding opportunity, providing awareness of the brand to a whole new audience. 

For more information please see www.motorpoint.co.uk

Your Development at Motorpoint

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INDUSTRY LEADING TRAINING

That’s what we at Motorpoint Ltd commit to providing for our Team members.

As a member of the Motorpoint family this is what you will experience when you join us.

We have an experienced, qualified and highly enthusiastic team with a wealth of knowledge and skill that they pack into the programmes and is at your disposal.

We offer a variety of training activities which include one to one coaching, skills building days, personal development, motivational days, team building, management development accredited by the Institute of Leadership and Management and apprenticeships. 

We have an amazing training academy totally dedicated to providing a great environment, we also run some training on site and often have fun events designed to get people engaged and positive.

Everyone starts with a 3 day induction where they are welcomed to Motorpoint and go away understanding what our core values and our business are all about.  Sales People get to stay on for a further 2 weeks to gain all the skills and knowledge they need to hit the sales floor running.

Don’t just take our word for it, hear it from some of our team members who have benefitted from our service.

Paul Carroll

Workshop Manager – Glasgow 

“The most useful thing I have learnt is how to listen better to my team members and give feedback.  I have improved my ability to communicate with my team, particularly motivating them when we are under pressure.

I have enjoyed the chance to have a look at myself and see the effect I have on my team.  The training has helped my confidence and management skill, as I no longer take things personally when things are not going right and putting myself down.

Motorpoints management development programme will help my career development and it gives the tolls and support to get you up the ladder”.

 

Amanda Scott

Office Manager – Burnley 

I have learnt how to communicate effectively and motivate my team, I now stop what I am doing to listen to people and re-iterate key points back to them.  I also give praise to provide more encouragement on jobs well done.

 

I enjoyed meeting other managers, especially the ones who have been promoted from within Motorpoint and to share their experiences.  As a result of my training my confidence has improved by knowing how to approach different people.  It has also helped to know that I am not the only manager who is unsure from time to time!  My management skills have improved as I have learnt how to be assertive and to stand back and listen to problems. 

I think the training gives a brilliant base to expand your knowledge and shows how you can improve skills you may already have. 

 

Mark Watkins

Sales Manager – Newport 

“Learning more about yourself as an individual, knowing  my own strengths and weaknesses has been very useful.  Also how you manage your team and understanding the impact you have with the guidance you give and decision making on a day to day basis.  As a result of the training I listen more to the team member’s thoughts and views as a whole and give them the chance to think for themselves.   By encouraging people  to engage in taking responsibility  they feel more involved and valued as an individual;  this improves team members confidence in future decision making and helps them feel more challenged. I have enjoyed putting into practice what I have learnt and seeing the benefits.

 

My confidence has developed by having a bigger understanding of my team members thought process and my management skills have improved by being able to explain why and what impact decisions have on the business and the outcomes of these decisions.

 

The training I have received has given me a wider outlook to evaluate decisions and the impact they can have simply by choosing my mood.  I feel as a manager your team is a true reflection of yourself and with a family feeling achieved that shows trust and support a consistent strong and happy team will be maintained.

 

Russell Louth

General Manager – Newport 

“I have learned a lot about myself and how I need to adapt to different situations and different people, I have learned the art of listening and communicating better with my team.  I am now a lot more organised and planned, I set mini goals and achieve them.  I really enjoyed the Art of Brilliance programme and realising you have a choice about how you behave and your attitude.

The training has re-empowered me to take my site and run it, I know with the help of my management team and communication anything can be achieved.  The training has benefited both myself and Motorpoint massively, if you can focus on the things in your control and manage them, then the things out of your control shouldn’t bother you”.

 

Liz Kelly

Office Manager – Peterborough 

The most important thing I have learnt is how to turn negative attitudes and performances round and create effective happy team members who enjoy their work. Also to encourage team members to create ideas that could improve the day to day running of the office and develop them. 

As a result of the training I listen and get more involved, giving everyone the opportunity to discuss  any issues that can get addressed more effectively and efficiently.  I recognise more when team members may need a bit more training in a certain areas. 

It was great to get everyone talking round a table and to listen to how they approach different situations that may arise.  By doing so we gave each other ideas. 

You definitely come back from the training with more confidence and feeling positive that you can achieve your goals and plans for the future. My management skills have developed; I have done a lot more coaching  and made a stronger more motivated team from it.  They are now always willing to grow their knowledge of other jobs and therefore have more appreciation of each others workload. 

I feel a stronger person and more confident to move forward knowing there is a great support network at Motorpoint.  The company will always offer further training to develop your knowledge and this will lead to more responsibilities in the future.

 

 

Apprenticeships

Thinking about joining us an apprentice?  Your career could take off here!

We offer apprenticeships in Sales for 18 – 20 year olds and for 16 plus in Business and Admin, Vehicle Repair and Valeting.

You will be supported through a Level 2 Apprenticeships by our partner training providers and will achieve an NVQ qualification.

Sales Apprentices will study for a level 2 NVQ in Customer Service and once successful will progress on to achieve a Level 3 NVQ in Sales.

Business and Administration apprentices have the option of taking their NVQ to a level 3.

As well as the training you receive both on and off the job you will have a mentor from your team who will support and guide you through your first year.

 

Management Development

All our managers receive on going learning and development to make sure they have the skills and attributes to be exceptional leaders and manage their teams with expertise and lead by example when it comes to our core values.

You will be pleased to know that our General Managers spend one day a month on their development, which means they are always up-to-date, trying new things and challenging themselves.

We have a structured career development programme that takes you through supervisor to first line manager and ultimately onto a senior role.

Our programmes include:

• Super’duper’visors
• Management: What’s it all about
• Managers Making It Happen
• Leadership in Action

We look to accredit many of our courses with the Institute of Leadership and Management, which gives it approval for our industry leading programmes.

We are always on the look out for talent and to help people realise their potential, as a result we invest in succession planning and developing people ready to take up management opportunities in the future.

 

Your Apprenticeship at Motorpoint

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Apprenticeship Opportunities

Thinking about joining us an apprentice?  Your career could take off here!

Through the interview process we will ask you to give examples of when you use the following behaviours.

 These behaviours are essential to being a successful apprentice with Motorpoint Ltd.

 Deliver Happiness

• Wears a smile and has a happy approach.
• Says thank you.
• Looks for ways to deliver happiness to others.

 Embrace Change and Improvement

• Is willing to try new things.
• Willing to adapt to change and different ways of doing things.
• Gives it a go with an open mind.

 Adventurous open minded creativity

• Is willing to learn from others
• Learns from mistakes
• Looks for different ways to do things.

 Responsibility

• Will say ‘I can do that’.
• Will notice something needs doing and do it.
• Will try hard to solve a problem.

 Do the most with what we have

• Puts forwards ways to improve things.
• Does everything to the best of their ability.
• Doesn’t moan and whinge.

 Team and Family Spirit

• Joins in with the team and encourages others.
• Asks ‘How can I help you’?
• Works with others to solve problems.

 Exceptional Communication

• Listens well to others.
• Takes time to communicate relevant information to others.
• People enjoy working with you.

 Passionate & Determined

• Says positive things.
• Is enthusiastic about their work.
• Puts effort into their work.

Job Role Specific

Business and Administration Apprentice

Job Description:  

• Complete a level 2 vocational qualification in business and administration. 
• Develop understanding of Motorpoints administration processes and procedures; their purpose and what area of the business they support. 
• Be able to follow and implement administration processes and procedures. 
• Take personal responsibility for adhering to Motorpoints processes and procedures and the quality of own work. 
• Develop exceptional communication skills to be able to explain the needs of our systems to others. 
• Maintain strong working relationships with other departments maintaining a good team spirit. 
• Develop the IT skills including excel, word and outlook that enable work to be carried out effectively and efficiently. 
• Learn and be a confident user of Motorpoint’s bespoke software. 
• Understands the full car journey and the role each department plays in delivering an exceptional experience to our customers. 
• Develop exceptional customer service skills and understand the needs of internal customers. 
• Carry out daily tasks identified by the Office Manager or Department Manager that are essential to the organisation and efficiency of the administrative operation.

Person Specification:

• Attention to detail.
• Logical and well organised.
• 4 x GCSEs including English and Maths Grade A – C

• Experience of teamwork, communication, co-operation and taking responsibility which could be from:
  • College courses
  • Vocational studies
  • Experience through:
  • Work experience placement
  • Voluntary work
  • Extra curricular activities
  • Interests & hobbies
  • Membership of clubs or associations.
  • Part time work.

 Workshop Apprentice

Job Description:  

• Complete a level 2 vocational qualification in light vehicle maintenance and repair principles.
• Attend college for week long placements (except for Glasgow this will require travelling and overnight stays at Loughborough College near Derby). 
• Learn and develop the skills and understanding necessary to complete a Pre-Delivery Inspection of a vehicle correctly and efficiently. 
• Learn and develop the skills and understanding necessary to carry out vehicle servicing correctly and efficiently. 
• To be able to prepare a vehicle for customer collection that meets the Motorpoint Standards. 
• To develop a working knowledge of different makes and model of vehicle. 
• To be fully aware of and understand the Motorpoint Standards for vehicle preparation. 
• Understand how the pitch is laid out and how vehicles are moved and for what purpose.
• To understand the checking in process and be able to check in a vehicle for the pitch to the Motorpoint Standard. 
• To learn how and be able to valet a vehicle to the Motorpoint Standard. 
• Take personal responsibility for the quality of own work. 
• Develop the confidence to communicate with colleagues to ensure vehicles meet the standards. 
• Communicate with other team members to maintain a good team spirit. 
• Adhere to the company processes and procedures. 
• Understand and comply with health and safety requirements 
• Understands the full car journey and the role each department plays in delivering an exceptional experience to our customers. 
• Carry out daily tasks identified by the Workshop Manager and Supervisor that are essential to the organisation and efficiency of the workshop operation.

Person Specification:

• Has practical hobbies/interests.
• Keen interest in cars.
• Committed to taking driving lessons to pass driving test within 3 years.

(NB  This is a requirement to take up a future role of PDI Technician).

• A good general education, this could include:           
  • College courses
  • Vocational studies
  • Extra curricular activities

• Experience of teamwork, communication, co-operation and taking responsibility through:
  • Work experience placement
  • Voluntary work
  • Extra curricular activities
  • Interests & hobbies
  • Membership of clubs or associations.
  • Part time work.

 Customer Service Apprentice

Job Description: 

• Complete a level 2 vocational qualification in customer service. 
• Understands the full car journey and the role each department plays in delivering an exceptional experience to our customers. 
• Understand how the pitch is laid out, what stock is available and the features and benefits of different makes and models.
• Communicate with customers, acting with them in mind and creating an exceptional experience for them. 
• Develop exceptional customer service skills.
• Meet and Greet customers, develop rapport building skills. 
• Explain the Motorpoint Car Buying experience to the customer.
• Promote the value and service we provide to all customers with belief and passion. 
• Develop full knowledge of our products. 
• Observe sales people at work and support them in their daily tasks. 
• Spend time in each department to learn about their role and tasks and how a sales person communicates effectively with each one to ensure a good team spirit is maintained and processes are efficient. 
• Carry out daily tasks identified by the Sales Manager or Sales Controller that are essential to the organization and efficiency of the sales operation.

Person Specification:

• Sociable and outgoing.
• Enjoys working with different people.
• Committed to taking driving lessons to pass driving test within 3 years.

(NB this is a requirement to be able to take up the role of sales person after training).

• A good general education to include GCSE English and Maths Grade A – C
• Aged 18

• Experience of teamwork, communication, co-operation and taking responsibility which could be from:
  • College courses
  • Vocational studies
  • Experience through:
  • Work experience placement
  • Voluntary work
  • Extra curricular activities
  • Interests & hobbies
  • Membership of clubs or associations.
  • Part time work.